hecticshop policies

delivery

When will I get my order?
Orders are fulfilled in 3–7 days, then shipped. Estimated delivery times:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where does my order ship from?
HecticShop runs on print-on-demand fulfillment with facilities worldwide. Your order ships from the closest location to you.

Will I be charged customs fees?
International orders may be subject to customs and tax fees. These are assessed by your local customs office and are outside our control. Check with your local customs office for details.

My order hasn't arrived — what do I do?
Before reaching out, please check your shipping confirmation email for address errors, check with your local post office, and check with neighbors in case it was left with them. If everything checks out, email us at hecticmindstate@gmail.com with your order number.

orders

How are products made?
Every HecticShop item is printed on demand through a global fulfillment network. Your order is printed and shipped from the facility closest to you.

How do I track my order?
You'll receive a tracking link by email when your order ships. Questions about tracking? Email hecticmindstate@gmail.com.

I received a wrong or damaged item — what now?
Email hecticmindstate@gmail.com within 7 days of receiving your order. Include your order number, photos of the item, and any relevant details. We'll resolve it fast.

returns

What's your return policy?
We don't offer returns or exchanges on standard orders. If something is wrong with your order, contact us at hecticmindstate@gmail.com and we'll make it right.

Do you offer refunds?
Refunds are issued for wrong or damaged items only. Email hecticmindstate@gmail.com with your order number and photos and we'll sort it out.

Can I exchange for a different size or color?
We don't offer exchanges. If you're unsure about sizing, check the sizing chart on each product page. If an item arrives mislabeled, email hecticmindstate@gmail.com within 7 days with your order number and photos — we'll send a replacement or issue a refund.